1. General Provisions
1.1. These Rules establish the general requirements for the organization of retail trade in the Republic of Lithuania.
1.2. The Rules for the Purchase and Sale of Goods establish the mutual rights and obligations of the buyer and the seller, the procedure for the acquisition of and payment for goods, the conditions for the delivery and return of goods, and regulate other matters related to the purchase and sale of goods.
1.3. These Rules shall be binding on all legal entities that have registered their activities in accordance with the procedure established by law.
1.4. The main terms used in these Rules are as follows:
1.4.1. seller – a person (companies and natural persons who have acquired business certificates) engaged in trade;
1.4.2. goods – any movable item sold or offered for sale to a buyer;
1.4.3. contract for the purchase and sale of goods – a purchase and sale contract under which the seller undertakes to sell a good – a movable item to a buyer – a natural person for the satisfaction of the latter’s personal, family or household needs unrelated to business or profession, and the buyer undertakes to pay the price.
2. Conclusion of the Contract for Purchase and Sale
2.1. These Purchase and Sale Rules (hereinafter – the Rules) constitute a legally binding document for the parties to the purchase and sale, which establishes the mutual rights, obligations, liability, and other conditions related to the purchase and sale of goods in the online store titanoauskarai.lt (hereinafter – the Store) for a natural person (hereinafter – the Buyer) purchasing goods.
2.2. By purchasing goods, the Buyer unconditionally agrees to the conditions for the conclusion and execution of the purchase and sale established by these Rules and undertakes to comply with them. If the Buyer does not agree to the Rules, they shall not be permitted to purchase goods in the Store and conclude a contract for purchase and sale.
2.3. The contract for the purchase and sale of goods between the Buyer and the Seller shall be deemed concluded from the moment when the Buyer, having selected the goods and formed a shopping cart, and having entered or indicated all the required details, clicks the “Pay” link.
3. Rights and Obligations of Buyers
3.1. To receive necessary, correct, and comprehensive information about the goods offered for sale in writing in the state language prior to the conclusion of the consumer purchase and sale contract.
3.2. The opportunity to choose and order goods.
3.3. Before concluding a contract for purchase and sale in the Store, the Buyer must provide the Seller with all the specified data and agree to the provisions of these Rules.
3.4. After concluding the contract for purchase and sale, the Buyer must pay the price for the goods and their delivery specified in the order formed in the Store.
3.5. The Buyer undertakes to properly secure and not disclose to third parties their Store login details approved by the Seller during registration. If the Buyer loses their Store login details or if they become known to third parties, the Buyer must immediately inform the Seller. Failure to perform this obligation does not release the Buyer from the obligation to properly execute all contracts for purchase and sale, and if the Seller suffers damages due to the Buyer’s failure to perform this obligation, the Buyer must fully compensate for them.
3.6. Legal entities and natural persons of full age whose capacity is not restricted in accordance with the procedure established by applicable legal acts, as well as minors aged between fourteen and eighteen with the consent of parents or guardians, except where they independently dispose of their own income, have the right to purchase goods in the online store.
3.7. Each contract for purchase and sale concluded in the manner specified in Clause 2.3 is registered and stored in the Store’s database.
4. Rights and Obligations of the Seller
4.1. The Seller shall have the right to unilaterally amend, clarify, or supplement the Rules at any time. Amendments to the Rules shall come into force from the moment of their publication in the Store and shall apply to all contracts for purchase and sale concluded from that moment onwards.
4.2. If the Buyer attempts to undermine the operation, stable functioning, or security of the Store, or violates their rights and obligations provided for in these Rules or the legal acts of the Republic of Lithuania, the Seller shall have the right to immediately restrict, suspend, or terminate the Buyer’s access to the Store’s services without prior notice by cancelling the Buyer’s registration, and shall not be liable for any associated losses incurred by the Buyer.
4.3. Under justified circumstances, the Seller may temporarily suspend or terminate the operation of the Store at any time and without prior notice to the Buyer.
4.4. The Seller undertakes to enable the Buyer to use the services provided by the Store under the conditions established in these Rules.
4.5. The Seller undertakes to respect the Buyer’s privacy, protect the personal information transferred to the Seller, and process the Buyer’s personal data in accordance with the procedure established by the Law on Legal Protection of Personal Data of the Republic of Lithuania.
4.6. The Seller undertakes to deliver the goods ordered by the Buyer to the specified address under the conditions set out in Article VI of the Rules.
4.7. If, due to significant circumstances, the goods ordered by the Buyer cannot be delivered, the Seller undertakes to offer analogous goods or goods as similar as possible in their characteristics. If the Buyer refuses to accept the analogous or most similar goods, the Seller undertakes to refund the money paid by the Buyer within 10 (ten) working days from the date of receipt of such written refusal from the Buyer.
5. Payment Procedure
5.1. The Buyer must pay for the goods in accordance with the placed order using one of the selected methods: via advance bank transfer or through the MONTONIO system.
5.2. The price of each order is individually confirmed in the sent email. In all cases, the price is indicated in euros, including VAT.
5.3. The Seller shall commence the execution of the order for goods only after the Buyer pays for the goods and their delivery, and the funds are credited to the Seller’s bank account.
6. Conditions of Delivery of Goods
6.1. Goods in Lithuania are delivered using the delivery method selected by the buyer at the time of order and within the time limits specified by the postal service provider. These time limits are provisional, and the Buyer agrees that, in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller’s control.
6.2. The Buyer undertakes to accept the goods personally. In the event that the Buyer cannot accept the goods personally, but the goods have been delivered to the specified address based on other details provided by the Buyer, the Buyer shall not have the right to bring claims against the Seller regarding the delivery of goods to an incorrect subject.
6.3. If the Buyer refuses to accept the ordered goods or if the delivery of goods to the Buyer is impossible because the Buyer specified an incorrect delivery address when ordering the goods, the Buyer must compensate for any losses incurred by the Seller related to the execution of the contract for purchase and sale.
6.4. In all cases, the Seller shall be released from liability for violation of the time limits for the delivery of goods if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or due to circumstances depending on the Buyer.
6.5. The Seller shall not be liable for the non-delivery or delayed delivery of the goods ordered by the Buyer if this occurred due to the fault of third parties or due to circumstances that the Seller could not control and foresee at the time of the conclusion of the contract for purchase and sale, and could not prevent the occurrence of these circumstances or their consequences.
7. Return of Goods
7.1. Pursuant to Article 6.362 of the Civil Code of the Republic of Lithuania, if you have purchased goods of unsatisfactory quality in the Store, you may return them within fourteen days, having previously given notice by email: uzsakymai@titanoauskarai.lt or by phone: +37063628876.
7.2. Based on Article 6.228(10), Paragraph 2, Clause 5 of the Civil Code, the right of withdrawal shall not apply to contracts for sealed goods which were unsealed after delivery and which are not suitable for return due to health protection or hygiene reasons.
7.3. In order to replace or return a product that complies with quality requirements but is not liked/not suitable, purchased in the online store titanoauskarai.lt, a written request must be submitted by email to uzsakymai@titanoauskarai.lt within 14 days from the date of receipt of the goods. The request must state the reason for the return and the Buyer’s bank account number for the execution of the refund.
7.4. Upon the Seller’s agreement to accept the item, the Buyer must deliver it in its original packaging.
7.5. The Buyer may deliver the goods to the registered office of MB “Menas kūnui” at Pramonės g. 21C, Šiauliai, 78136, or to the nearest parcel machine to this location.
7.6. Until the returned item reaches the representative of MB “Menas kūnui”, it remains the property and responsibility of the Buyer; therefore, when returning the item, the Buyer must ensure that it is properly packaged and will not be damaged during transit. Do not forget to retain the registered parcel tracking number.
7.7. Upon receipt of the parcel, the money shall be refunded to the Buyer within 14 days to the account specified in the written request.
7.8. All expenses (postal, customs, etc.) related to the shipping of the returned goods shall be borne by the Buyer.
7.9. MB “Menas kūnui” reserves the right to refuse returned jewelry items with signs of mechanical damage if such damage occurred through the fault of the Buyer.
7.10. Neither physical nor electronic GIFT CARDS are exchangeable for cash.
7.11. All questions or disagreements regarding the return or exchange of items shall be resolved through negotiation. If negotiations fail, a recourse may be made to the State Consumer Rights Protection Authority.
8. Final Provisions
8.1. If the Buyer fails to perform any of their obligations provided for in these Rules, the Seller shall acquire the right to refuse to deliver the goods ordered by the Buyer, unilaterally terminate the contract for the purchase and sale of goods, and demand compensation for damages resulting from the improper performance of the Buyer’s contractual obligations.
8.2. Do not copy or use the goods for commercial purposes, or trade in them, without prior agreement with MB “Menas kūnui”.